Voice over IP, or VoIP, is a form of technology that allows phone calls to be made using the internet rather than landlines. But what are the pros and cons of using VoIP for businesses?
The first major advantage of using VoIP is the cost-effectiveness it offers to business users. Unlike ordinary phone systems, calls are very cheap to make. If you call from a VoIP phone to another VoIP phone, there will be no charge at all. And when you call from a VoIP phone to an ordinary phone there is a cost but it’s still a lot cheaper than using a conventional phone system. The only cost you’ll incur is the installation or the outsourcing costs if you opt for a Hosted VoIP UK service.
They also offer you portability, and that’s not something you’ll be able to get from your old phone system. VoIP phones have a built in address, so you can take it anywhere and use it whenever you need to. As long as you have access to a broadband connection, you’ll be able to use the phone.
Some people often think that using a VoIP phone is somehow complicated. They don’t like the idea of having to learn how to use one. They prefer to stick to what they know. But in reality, using a VoIP phone is pretty much exactly the same as using any other type of phone. Of course, they operate differently, but how you use them is no different from using any other phone.
The first problem with VoIP phones that you need to take into consideration is the sound quality. This is not something that everyone will have a problem with. If you have a strong internet connection and sufficient bandwidth combined with a strong phone system, the quality should be fine. But if you don’t have the sufficient bandwidth, you might find that the quality of the sound you get is poor. Uneven and changeable sound quality is something that many users complain about.
You should also think about how your phones are powered. The good thing about old phone lines is that they will continue to work even if there’s a power outage because they don’t use the mains. But VoIP phone systems don’t work in this way. They only work if they are connected to an electrical supply. This can be a bit of a problem if you want your phones to carry on working when your power is down. This might not be a huge problem, but it’s something to take into consideration. But how often do you experience power outages? If the answer is not very often, you should be fine with a VoIP system.
All in all, I’d say the benefits of VoIP phone systems outweigh the negatives. You should weigh up the options and alternatives carefully though. If you operate in a part of the world with poor internet connectivity, conventional landlines will probably be a better options. But for businesses in big cities with fast broadband, the money you can save by using VoIP is too much to ignore.