Technology plays a huge role in the hotel business. Every stage of the process, from bookings and arrivals to entertainment and security, is affected by technology. Here are the key ways in which technology is having an impact on the way in which hotels operate all over the world.
One of the biggest developments in the hospitality for customers is the possibility of mobile bookings. Many hotel chains now have apps that can be downloaded and used to make hotel bookings at short notice. This has been revolutionary over the last few years. It has completely changed how hotel bookings are made. And there is also the rise of the third party organisations that allow you to compare hotel room prices and book the cheapest of them. It’s a huge advantage for all customers out there.
When guests book into a hotel, they expect to find plenty of things to keep them entertained in their room. The least they expect is a modern TV with plenty of channels to browse. Hotel iptv packages are used by many hotels and chains. This gives guests a vast range of entertainment options. Most guests want to have access to the internet during their stay too. Some hotels charge guests for the privilege to hook up to the wifi, but the better ones let them do it for free.
Access and security are obviously big concerns in the hotel industry. Nowadays, keys are not used very often. Instead, guests are given key cards that can be used for all kinds of reasons. First of all, they allow access to the guest’s room. But they can also be used to gain entry to the hotel and use the lift, for example. This helps to make sure that only guests can use the hotel, keeping out people who really shouldn’t be there. It’s a good security measure made possible by technology.
The property management system in a hotel is the system used to get the optimal value out of the hotel. It helps when assigning rooms to guests and helps to make sure that hotel owners are making the most money possible at peak times. These systems are now becoming leaner, and they can be operated on a mobile device. This means that hotel managers don’t need to shut themselves away with a pile of books anymore. Instead, they can operate at the front desk and help guests as they arrive more easily.
In some hotels, technology is handing guests unprecedented levels of control over their experience. Most of the things in a hotel room can now be controlled from a tablet device. And this is being embraced by some top hotel chains, and it’s something that will only increase in the year ahead. Guests will be able to control the heating, air conditioning and entertainment options without getting up off their bed. It won’t be too long before this is the new normal in the hotel business.